.png){kind=small}
Shipping and Returns
How do I handle a missing or defective item from my order?
Contact your original seller first for the fastest resolution of missing or defective items. Purchased from GoSili.com:Email [email protected] with your order number, photos of the defective item, and description of the issue. We'll provide a replacem
How do I make a return?
If you are not happy with your GoSili purchase and are within 30 days of purchase, you can return it; product can be shipped back (at your own expense) and a refund will be issued once received and verified it is unused. If your product is damaged, p
Do you offer free shipping?
We offer fast and free shipping for orders over $40 within the contiguous United States (does not include Hawaii, Alaska, or US territories). Orders shipped outside the United States are subject to taxes and duties that are paid for by the customer.
Do you offer refunds or exchanges?
If you are not happy with your GoSili purchase and are within 30 days of purchase, you can return it; product can be shipped back (at your own expense) and a refund will be issued once received and verified it is unused. If your product is damaged, p
What should I do if my order was shipped but not received?
If your order was shipped and not received, please check the tracking information to see its current status. If it appears that the package is delayed or lost, often it could be because it is en route to the next facility and may arrive late. We sugg