How do I handle a missing or defective item from my order?Updated 2 months ago

Contact your original seller first for the fastest resolution of missing or defective items.

Purchased from GoSili.com:Email [email protected] with your order number, photos of the defective item, and description of the issue. We'll provide a replacement or refund directly.

Purchased from Amazon:Use Amazon's return/replacement system or contact Amazon customer service. Amazon handles all fulfillment and returns for marketplace orders.

Purchased from retail stores:Return to the store with your receipt or contact their customer service. Store return policies apply.

Purchased from other online retailers:Contact the website where you made the purchase. Each retailer manages their own return policy.

Gift or unknown purchase location:Email us at [email protected] with photos of the defective item and description of the issue. We'll help determine next steps.

Each retailer manages their own inventory, shipping, and return processes, so contacting them directly gets you the fastest resolution.

Questions? Contact [email protected] for additional guidance.