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How do I make a return?
If you are not happy with your GoSili purchase and are within 30 days of purchase, you can return it; product can be shipped back (at your own expense) and a refund will be issued once received and verified it is unused. If your product is damaged, p
Do you offer refunds or exchanges?
If you are not happy with your GoSili purchase and are within 30 days of purchase, you can return it; product can be shipped back (at your own expense) and a refund will be issued once received and verified it is unused. If your product is damaged, p
How can I recycle silicone products with GoSili?
How to Recycle Silicone Products: Free Take-Back Program. Yes, silicone can be recycled. GoSili offers free silicone recycling for all brands - not limited to GoSili products. What silicone products can be recycled:. What we cannot accept for recycli
How do I contact GoSili for potential collaborations or business partnerships?
GoSili partners with businesses and creators who share our mission of reducing plastic waste through sustainable silicone solutions. Partnership opportunities include:. How to contact GoSili for partnerships:. Email: [email protected] line: Par
How do I handle a missing or defective item from my order?
Contact your original seller first for the fastest resolution of missing or defective items. Purchased from GoSili.com:Email [email protected] with your order number, photos of the defective item, and description of the issue. We'll provide a replacem
Do you offer free shipping?
We offer fast and free shipping for orders over $40 within the contiguous United States (does not include Hawaii, Alaska, or US territories). Orders shipped outside the United States are subject to taxes and duties that are paid for by the customer.
What should I do if the silicone sippy cup lids seem blocked?
Silicone sippy cup lids can sometimes appear blocked. The trick is to gently pull on the sides of the lid. This action should reveal the opening, making it functional. Simply give it that initial pull, and you should find that it works well.
What can I do if my silicone products develop an oily residue or mold?
If you find an oily residue on silicone products, consider the possibility that the items may be defective. Contact us for possible replacements. For mold, traditional cleaning methods can be supplemented by soaking the items in a solution of baking
What are the dimensions of your tumbler cups?
We offer two sizes of tumbler cups. Our 16oz tumbler is approximately 6 inches tall and has a width of 3 inches. The 24oz tumbler shares the same width but stands at around 8 inches tall.
Can I put the metal case of the straw in the dish dryer?
We do not recommend placing the metal straw case in the dish dryer. To ensure the longevity of the product, it is advisable to towel dry or let it air dry instead.
Will using a straw brush damage the straw?
No, using a straw brush will not damage the straw. It is an effective way to keep your straw clean and well-maintained.
Is it safe to use GoSili cups in the microwave?
Yes, GoSili cups are safe for microwave use. The circular shape of the metal component is designed to prevent sparks and any damage to your microwave.
What is Silicone?
Silicone is straight up amazing! It is far superior to plastic, more durable, and more ocean-friendly than plastic. It lasts longer and stands up better against heat and cold than plastics. Because it’s completely inert and safe to heat to super high
Are My GoSili Products Dishwasher Safe?
Yes! Every GoSili product is dishwasher safe on both the top and bottom rack. We recommend GoSili cup tops and lids to go on the top rack of the dishwasher to ensure they do not fall to the bottom. If you have an OH Cup Lid, we recommend turning it i